ISP - Inbred, Stupid People (Part 3): Retribution

So now, RCN (Russian Communist Nazis) are telling me that when a technician comes to an apartment complex, the only way he is required to attempt access to the building is by showing up and getting let in. They don't need to knock, they don't need to use intercom systems, and they don't need to try to contact the customer by phone.

I decided to check with the front desk about the day in question. The security guards ensured me that if he showed up he would have been let in regardless of his intercom incompetence. They showed me the log of all visitors throughout the day. Imagine my surprise when an RCN (Rambunctious Customer-service Neanderthals) tech showed up at, get this, 10:22am for my apartment and one other unit in the building. There was no sign of RCN after that. They even showed the security video to prove it.

Time for some more fun on the phone. I get in touch with a nice young lady who was apparently a refugee from the phone sex industry. I refrained from asking about her previous employment and got down to brass tacks. I gave her the long and short of the situation and she suggested I get in touch with The City's offices because this was more of a regional issue. She dutifully moaned a toll free number that was apparently going to solve my problems. I thanked her, wiped the sweat off of my forehead and hung up. I regained composure and called the number. "We're sorry. The number you have dialed is no longer in service. If you're trying to reach RCN customer service, please hang up and dial 1-800..."

Not a happy camper. I call the regular number and as soon as I get someone on the phone, I demand a local number for The City's offices. After explaining why I needed it, the goober rattled off a local number. Satisfied, I hung up and dialed the new number only to be confronted with the EXACT SAME RECORDING.

Pissed off, I call the standard number and give them an earful. The first sentence out of my mouth was "I've been dealing with you idiots for long enough. I'm getting a full refund on these bogus charges or you guys are getting inquiries from The City and the FTC." The CSR (Crap Sucking Receptacle) asked me to verify my account info and placed me on hold... for half an hour.

A new voice came on the line and told me that the remainder of the charges have been withdrawn from the bill and asked if I had any more questions. I had plenty of smart-ass comments ready, but said "no" and hung up.

At this point, I wanted more than my money back. I wanted blood. Too bad they wouldn't ship the blood across Pennsylvania state lines. Jay filed an online complaint with the FTC (F***ing Terrible Companies) while I got on the phone with The City. Apparently, if The City can verify my complaints, they assess fines to the service provider and have those fines applied to our bill.

We're not sure how it's all going to end up, but regardless, we stuck it to the man pretty darned good.